Outlook Startup Errors
If Outlook is not starting properly, the issue can many times be fixed by performing the following steps:
First, make sure Outlook is Closed
Then, Open the Control Panel
In the top right of the Control Panel window, where it has Vew by: Category, change it to View by: Small icons
Next, click on Mail
Then click Show Profiles
Make sure the d87 profile is heighlighted, then click Remove
Click Yes in the confirmation window that pops up
Click OK
Next, start Outlook. You may see a new profile box pop up. Type default into the profile name box and click OK
Click Next
Click Finish
Outlook will then start normally (it will have to download all your mail for the first time).
Installing an Adobe Flash Update
Issue - Adobe needs to be updated for an application on the web to work correctly.
Cause - Adobe.
Fix - Follow the instructions below to install the latest version of Adobe Flash from their website.
Looking Up Students in Outlook GAL
UPDATED 12/06/2010
Issue - Outlook Global Address List (GAL) does not show recently added students/staff
Cause - This is caused by a local cached copy of the GAL on the computer not being updated.
Fix - The current workaround is to use Advanced Search:
Configuring Droid Devices for E-mail
To add Corporate Sync / Exchange accounts:
- Open Applications tray, select My Accounts
- Select Add Account
- You will be at the Set-Up accounts menu with several other social network icons.
- Tap on Corporate Sync:
You will need the below information to setup an Exchange Account on your phone:
- · Enter: District87\username
- · Enter Password
- · Use secure server should be checked.
- · User@District87.org
- · Enter Exchange Server Address : 000A170011SE002.DISTRICT87.ORG
Explore Learning Does not Display Gizmo
Issue - When going to www.explorelearning.com and using Gizmos, only some gizmos functions. Some don't load at all, others display a Director File Error.
Cause- The exact cause is unknown, but has to do with the Shockwave Player installation on the computers. We will update this post when we discover the cause.
Fix- The following website does a force install of two Shockwave Players:
- Go to: http://collab.directorforum.com/Director_System_Info
- Say Yes and/or Install to any prompts.
- Once the following screen is displayed, the Gizmos will work.
If you are still having the issue after the following fix, please let us know by entering a Helpdesk Ticket.
Cannot Add a Printer
Issue - When trying to add a printer other than a HP 3800N either you receive an error message "Printer Spooler has Stopped Working" or no message is given. This mostly happens on images dated 091010 and newer. This fix should relate to freshly imaged and/or deployed computers only.
If you are having issues adding a HP 3800N, please put in a helpdesk ticket.
Cause - This is caused by certain drivers not being installed.
Fix- Install a 3800-type printer first. They include HP Universal Drivers that will make just about any printer work regardless of driver set.
- X:\
- Printers
- Printers
- Find any printer with 3800 in the name and double click
- Find the printer you want to add and double click it too.
- You can now delete the 3800 printer, as the HP Universal Drivers are embedded in the machine now.
Notes- Technology is working on slip streaming the drivers into the newer images to correct the problem and this item has been added to our image checklists.
Why Don't We Always Use HP Universal Drivers? - HP Universal Drivers allow use of printing and not much else. Specialized features that are specific to printers do not always work, so it's best practice to install drivers specific to the hardware. We have tested the 4250N and IKON printers after this walk-through and all performed normally.
Type to Learn 4 Walkthrough
Overview
Type to Learn 4 is a typing program primarily used in K-5 education, but has it's uses throughout the entire K-12 spectrum. Currently the program is for use in Elementary Buildings only.
This walkthrough is going to teach the critical aspects of the program in order to use and maintain.
GoSolve Installation does not work
Issue - The default settings for GoSolve will cause improper installation of the program.
Cause - GoSolve is trying to install Flash 8 and Adobe Reader 7, both of which have been superseded by more recent programs. Also GoSolve Multiplication and Division tries to install into the incorrect directory.
Fix - Luckily the fix is easy, and just requires paying attention during the installation process.
Microphone does not work in Soliloquy
Issue - When using soliloquy, the microphone does not pick up any audio. However, when using any other program, the microphone works fine.
Cause - This is caused by the microphone defaulting to the "phoneline" audio function rather than the "microphone". Most programs will receive audio input from either source, but soliloquy only allows input from the microphone audio-in function. The Phoneline function is actually a feature built onto the audio card of the GX620's for use in such programs as Skype.
Fix- This is fixed by switching the audio function over to Microphone.
- Right click on the audio icon the in lower right hand corner of your screen.
- Click on "Recording Devices"
- Click on "Microphone"
- Click Set Default.
- Restart Soliloquy.
Thanks - Thanks to our very own Robert Hansen for hunting down this issue and finding the fix.